Based on what we learned, we then developed a prototype service that was tested with users. We aim to respond at this stage within an average of 20 working days. Once you give us your clothes we will categorise them and give you tokens in return. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" The Dextrous Web Ltd, trading as dxw. This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. New way of reporting non-emergency housing repairs online launched The event is free to attend and open to all. Indeed Home. @NHSHomerton. Please contact the Repairs Department on 020 8356 3691 regarding required repairs" Provided by Civica UK Limited Your session will expire in 0 seconds. If youre a council tenant, you can use it to report: If you own the property, you must report a repair via telephone. Skip to main content. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. Mould is a living organism and must be killed to remove it. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Please enter your Right To Buy Service Charge Number. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. Anything you once valued or will be valued by someone else. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. St Leonards still provides many much valued community health services and there are currently plans in place to improve the condition of its buildings. An officer will be asked to respond to the matters raised and their decision will be final. - is an enhanced version of the system that was in place before the cyberattack. Yet rather than succumb to this despair, we are turning our grief into action. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. Your school will let you know directly if affected. Really enjoyed my time at ahacknwy Council, and it was sad to leave. Fax: 024 7682 0001, Housing Ombudsman Service Their journey has been long and difficult, but the Lawrence family's resilience did not falter. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. In beta, we developed and launched Report a Repair and made it available more widely to real users. If an emergency you can call 0208356 3691." Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Email:[email protected], English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. Coffee and hot drinks are free if you bring your own mug. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). Please contact your manager if you have issues signing in. It can also make window frames rot. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. London, N1 9NW Report a change of circumstances for Housing Benefit or Council Tax That means freeing up time for a busy call centre agent to process more complex cases. We give the donated toys to charitable organisations and educational centres, for children across the borough. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. Damp in walls and ceilings can be caused by condensation. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. We have target times to carry out any repairs that we are responsible for. Repairs | Hackney Council It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. Click on the Start button to get going. Drive to improve our repairs service continues as pandemic backlog cleared dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. This scheme is delivered in partnership with Forest Recycling Project. The project. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. This means your unloved clothes will have a second chance in a new home. hackneycouncil @hackneycouncil 6.28K subscribers 814 videos Hackney Council's official YouTube channel. Building a Report a Repair service - dxw After user testing and analysing the data, the service was iterated and improved further. Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). We will attend to a normal repair within 21 workingdays. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. If you have an unused laptop that still works consider donating it to a local school or community project. Repairs Hub. However, this is all about making things as simple and easy for our residents as possible. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. At this stage the complaint is investigated by a team independent of the service you complained about who form part of the Chief Executives Office, or an appointee. Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too.

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